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EX & CX

Zendesk Begins Strategic Collaboration with AWS to Improve CX

Zendesk Inc., announced a five-year strategic collaboration agreement with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences (CX) at scale, with...

The Underserved Deskless Opportunity

Organizations that operate with large deskless workforces are suffering from a communications breakdown. Quite simply, they are in need of more robust and customized...

Gartner Names Cognigy a Leader for Conversational AI

Cognigy announced it has been named a “Leader” in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms for its platform Cognigy.AI The evaluation...

Adzuna Reveals Benefits Dominating Employees’ Wish Lists

Successful companies recognize benefits that used to be “nice-to-haves” are now “must-haves” to keep employees and retain great talent. Research from job search engine...

MetTel, Talkdesk Bring AI-powered Unified CX to Enterprise

MetTel, a digital transformation and communications leader, will work with Talkdesk Inc, a global cloud contact center leader, to offer an intelligent, automated solution...

Gartner Cites Kore.ai’s Enterprise Conversational AI Platforms

Kore.ai, a conversational AI platform and solutions provider, has been named a “Leader” in the Gartner 2023 Magic Quadrant for Enterprise Conversational AI Platforms....

Auvik Names Four to Leadership Team Amid Growth

Auvik, a provider of cloud-based network management software, announced four new appointments to the executive leadership team amid an accelerated growth phase for the...

GoTo Announces 2022 Partner Award Winners

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, announced the winners of...
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