Gartner Names Cognigy a Leader for Conversational AI

Cognigy announced it has been named a “Leader” in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms for its platform Cognigy.AI The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

According to Gartner, “Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors.”

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service and Agent + Assist.

Cognigy.AI enables enterprises to deliver 24/7, personalized service experiences at scale, enhanced with Generative AI, on voice and chat.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving a wide-angle view of the relative positions of the market’s competitors. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables businesses to get the most from market analysis in alignment with their unique business and technology needs.

To learn more, access a complimentary copy of the report at