Kore.ai, a conversational AI platform and solutions provider, has been named a “Leader” in the Gartner 2023 Magic Quadrant for Enterprise Conversational AI Platforms. This is the second consecutive year that Kore.ai has been recognized in this category. (Access a complimentary copy of the report here).
With more than 350 customers, Kore.ai automates billions of interactions every year through its conversational AI platform and solutions and has delivered an estimated $1 billion in cost savings to global enterprise customers. Around 200 million consumers and 2 million enterprise users leverage the company’s solutions to improve customer, employee and contact center agent experiences for optimized business outcomes.
Kore.ai offers a no-code Experience Optimization (XO) platform that allows organizations to design, build, test and deploy conversational user interfaces, virtual assistants and process apps with little technical expertise or support.
The company also offers a growing portfolio of ready-to-use delivery platforms and domain-specific solutions such as SmartAssist, AgentAssist, BankAssist, HealthAssist, RetailAssist, SearchAssist, WorkAssist, ProcureAssist, HR Assist, and IT Assist that are deployed on a subscription model basis to accelerate adoption and time-to-value for customers.
Earlier this year, the company released version 10.0 of the Kore.ai XO Platform with upgrades that enable easy and open integration with global enterprise systems. The latest version also integrates with large language models (LLMs) such as OpenAI’s GPT-3 and leverages generative AI technologies to simplify the design, development and management of intelligent virtual assistants (IVAs).
The company announced a freemium model with self-service and do-it-yourself (DIY) functionalities that empower small and medium-sized businesses (SMBs), startups and the broader developer community to access the XO platform and leverage the benefits of enterprise-grade scalability, security and NLU sophistication in a pay-as-you-go model.
It also has formalized the learning process, and is one of the few players to offer certification through the Kore.ai Academy that empowers new developers to learn faster and accelerate their IVA development journey.
Visit Kore.ai to learn more.
