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EX & CX

New Technologies Give IT, Telecom Providers Tools for Better CX

Bruce Christian -
According to the 2022 State of Customer Churn in Telecom report, customer loyalty to telecom providers is down 22 percent post-pandemic because of poor...

Tanium Improves Digital EX with Updates

Bruce Christian -
The digital transformation continues, and Tanium evolves with it, adding features to its Tanium Digital Employee Experience (DEX), a module to the company’s XEM...

Industry Icon Joins AireSpring as SVP of Customer Success

Bruce Christian -
AireSpring, a global managed services provider and next-generation aggregator specializing in managed IT, network services and unified communications, announces that Ken Bisnoff has joined...

Lantern Flips Script on Hybrid Work Model

Bruce Christian -
Artis Consulting, DevFacto Technologies and Marquam Group, three Microsoft partners, announced they have come together to form Lantern. The synergy achieved by the convergence...

Genesys, Salesforce Launch AI-powered CX, Relationship Management Solution

Bruce Christian -
Genesys, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce to help businesses bring their data, agents, bots and communication channels...

Vultr Bolsters Cloud Alliance by Adding Yext

Bruce Christian -
Vultr, an independent cloud computing platform, announced digital experience platform Yext is joining its growing Cloud Alliance ecosystem. Companies can use Yext’s open and composable...

HumanFirst, Google Cloud to Amplify Data Productivity

Bruce Christian -
HumanFirst, a low-code data productivity suite, announced today an alliance with Google Cloud to aid enterprises in transforming unstructured text-based data into actionable insights...

8×8 Phone App for Teams Puts Calls Where Users Expect Them

Bruce Christian -
8x8, Inc., an integrated cloud contact center and unified communications platform provider, announced the next generation of the 8x8 Phone App for Microsoft Teams,...
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