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EX & CX

Talkdesk CX Cloud Achieves FedRAMP In Process Designation

Talkdesk Inc., a global cloud contact center leader for enterprises, announced its Talkdesk CX Cloud has achieved Federal Risk and Authorization Management Program (FedRAMP)...

Research Shows Age Divide in Employees’ Use of Data in Workplace

Slingshot, a digital workplace from software company Infragistics, has released the first part of its two-part 2023 Digital Work Trends Report, which explores the...

Logicalis US Earns Renewed Cisco CX Certification

Underscoring a commitment to its partners, IT solution and managed service provider (MSP) Logicalis US earned renewal of the Cisco Advanced CX Specialization certification....

CX Platform Provider Cyara Appoints President

Cyara, an AI-led customer experience (CX) transformation platform provider, appointed Rishi Rana as president. Rana will lead the company’s go-to-market and product strategies. Rana also...

Fusion Connect Unveils CCaaS Professional

Fusion Connect, a managed communication service provider (MCSP) and Microsoft Cloud Solution Provider (CSP) has launched CCaaS Professional, a contact center as a service...

Lightbend Launches Enhanced Developer Experience for Kalix

Lightbend, a provider of cloud-native microservices frameworks, announces today a developer experience (DX) for Kalix, a platform as a service (PaaS) offering that delivers...

IGEL, COCC to Update Financial Industry’s Digital Workspaces

AS the financial services industry modernizes its IT infrastructure, community banks and credit unions face a balancing act. They must adopt technology solutions that...

GoTo Releases Features across Portfolio

GoTo, a company making IT management, support, and business communication easy with its flagship products GoTo Resolve, Rescue and GoTo Connect, announces nearly 40...
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