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EX & CX

eGain Partners with Talkdesk to Modernize Customer Service

Bruce Christian -
eGain Corp., a platform for customer engagement, announced a partnership with Talkdesk Inc., a cloud contact center leader for enterprises, to help businesses modernize...

Procure IT Taps Industry Vet to Improve CX, EX

Bruce Christian -
Procure IT, a data-driven IT procurement and management company, has tapped John Cooper, an 18-year communications veteran, to lead the company’s enterprise consulting practice...

Dynatrace, Microsoft Expand Partnership

Bruce Christian -
Dynatrace expands its multi-year go-to-market partnership with Microsoft to drive adoption of the Dynatrace platform on Microsoft Azure to accelerate cloud migration and optimization...

Windstream Enterprise Unveils IT Managed Services Portfolio

Bruce Christian -
Windstream Enterprise, an IT-managed service provider, launches today a portfolio of IT-managed services powered by ATSG, giving enterprise customers access to a range of...

Couchbase Finds Operating Efficiency Appears as Driver in Investments

Bruce Christian -
Couchbase Inc., a cloud database platform company, released findings from its digital transformation survey of global IT leaders. The research shows that, despite shifting...

Infobip Unveils Experiences – AI-driven Conversational Cloud Solution

Bruce Christian -
Global cloud communications platform Infobip has launched Experiences, a generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty and drive business...

IBM watsonx to Help Meet Enterprises’ AI for Business Needs

Bruce Christian -
CONTRIBUTED ARTICLE By Kareem Yusuf Today we are announcing that we have begun rolling out IBM watsonx – our enterprise-ready AI and data platform. Previewed at...

Canadas’s X10 Technologies to Deliver Mako System

Bruce Christian -
Mako Networks, a market leader in secure, cloud-managed networks for distributed enterprises, announced it is partnering with X10 Technologies, a Canada-based systems integrator specializing...
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