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EX & CX

Park Place Employs ServiceNow to Improve Client, Employee Experiences

Bruce Christian -
Park Place Technologies, a global data center and networking optimization firm announced it will work with ServiceNow and implement the Now Platform to optimize...

CADDi Raises $89m to Accelerate Digital Transformation

Bruce Christian -
CADDi Inc., a global procurement solutions provider for the manufacturing industry, announced has secured a $89 million Series C funding round, raising its total...

Genesys Cloud CX Achieves FedRAMP Approval

Bruce Christian -
Genesys, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization at the Moderate Impact level for the...

ThoughtSpot Acquires Mode Analytics

Bruce Christian -
ThoughtSpot, an AI-powered analytics company, has signed a definitive agreement to acquire Mode Analytics, a business intelligence (BI) platform that brings data teams and...

Insight Finds Employee Productivity Fuels Generative AI Adoption

Bruce Christian -
A survey conducted by The Harris Poll on behalf of Insight Enterprises, a Fortune 500 solutions integrator focused on driving client success through digital...

Venn Secures Patent to Make MDM for Laptops

Bruce Christian -
Venn Software, innovators of purpose-built technology for secure BYO-PC, today announced it has been awarded a key patent for securing remote work on any...

IBM to Acquire Apptio

Bruce Christian -
IBM has entered into a definitive agreement with Vista Equity Partners to purchase Apptio Inc., a leader in financial and operational IT management and...

NTT Report: Investment in EX, Cloud, AI Drives Improved CX

Bruce Christian -
NTT Ltd., an IT infrastructure and services company, released its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite...
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