Park Place Technologies, a global data center and networking optimization firm announced it will work with ServiceNow and implement the Now Platform to optimize internal processes, connect silos and deliver seamless client experiences.
From procuring to decommissioning, Park Place’s portfolio of services and products helps IT teams optimize IT lifecycle management.
Using ServiceNow, Park Place will automate its service request and field service dispatch functions further with advanced technology capabilities that increase operational efficiency and enhance the service experience.
Customers will benefit from this functionality through continual improvement in all customer touchpoints across services provided by Park Place, including: issue notification and resolution, parts quality assurance, and field engineer dispatch.
The flexibility and extensibility of the Now Platform allows organizations to implement on-demand solutions, as well as plan for future enhancements.
“The past few years have profoundly changed how organizations think about customer and employee experiences. Digital transformation is the only way forward,” said John Ball, ServiceNow SVP, Customer and Industry Workflows. “With the Now Platform, we’re helping companies across industries unite the front, middle and back office while extending seamless service experiences into the field. We’re thrilled to be supporting Park Place Technologies as they continue on their journey as a global leader in data center and networking optimization.”
For more information, visit www.parkplacetechnologies.com.
