Infobip Unveils Experiences – AI-driven Conversational Cloud Solution

Global cloud communications platform Infobip has launched Experiences, a generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty and drive business growth. Infobip Experiences helps organizations save time with a library of AI-powered journey templates from onboarding and engagement to retention and loyalty, personalized to suit business needs.

Infobip’s research shows consumers want a conversation with a business or brand on their preferred communications channel. Infobip Experiences helps firms do this by providing conversational journey templates that solve pain points and delight customers.

Infobip Experiences provides seamless integrations where businesses can connect their existing technology stack in a few clicks. As a result, firms benefit from quicker journey creation and orchestration along with a connected view of the customer experience.

The product provides insights into conversational journeys with robust analytics and reporting capabilities. Businesses can track consumer behavior, measure performance metrics and identify areas for improvement.

Organizations can optimize their conversational experiences with data-driven insights to drive better results and deliver customer satisfaction.

Experiences will be available for businesses across many sectors, including e-commerce, sport and entertainment, healthcare, financial services, travel and hospitality, transport and logistics, production and manufacturing, and telecoms.

Over time, examples include use cases relevant to specific verticals like back-in stock and product return for retail or use cases relevant across verticals like meeting organizer and location-based messaging.

Experiences is part of the portfolio of Infobip software as a service customer engagement solutions that will go through a major AI upgrade this month.

Infobip Experiences will be available for free during its beta phase. With Experiences in place, businesses do not need to purchase Infobip’s communications platform or professional services initially. For more information about Infobip Experiences or to sign up for the BETA version, visit