CallTower, a UC, contact center and collaboration solutions provider, announced a new partnership with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge solution is designed for Teams, helping to harness call data insight to enhance team performance and improve customer engagement.
Analytics 365 call analytics works to understand call queues and unreturned or missed call metrics, highlighting missed revenue opportunity while driving improvement in CX. The integrated Teams app is purpose-built to help organizations manage customer-facing teams and build customer relationships. By monitoring call activity, staffing levels and performance, organizations can use intuitive dashboard views and create wallboards to improve performance and meet customer expectations.
Key features include:
- Real-time data insight on communication activities
- Performance tracking, including monitoring and measuring performance metrics to improve staffing levels, productivity and operational efficiency
- Customizable wallboards to monitor call queues and reach service-level targets
- In-depth reporting, drilled down to ensure communications activity and improvement analysis
- Predictive analysis, for analyzing and anticipating trends to make informed decisions
“We are excited to deliver Analytics 365 Call Analytics as part of our larger Microsoft Teams suite,” said William Rubio, CRO, CallTower. ” The analytics offered by Analytics 365 showcase our dedication to providing cutting-edge technology that empowers businesses to excel in today’s challenging business environment.”
“Tollring is delighted to partner with CallTower to deliver Analytics 365 globally through their channels,” said Tollring CEO, Tony Martino. “Coupling Operator Connect with analytics is a powerful combination, both adding value and differentiation to MSP propositions whilst significantly impacting customer experience across their customers.”
For CallTower’s channel partner program, click here. For Microsoft’s partner network, visit here.
