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EX & CX

Aware Unveils Context API to Transform CX, EX

Bruce Christian -
Aware, a leader in contextual intelligence, unveiled Context API providing developers with access to the platform’s rich strategic, organizational and risk intelligence to transform...

Freshworks, Meta Partner to Help Businesses Elevate Conversational CX

Bruce Christian -
Freshworks Inc., announced global companies have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging...

GoTo Customer Engagement Launched for Unified Home Customer Conversations

Bruce Christian -
GoTo, a company making IT management, support and business communication easier with GoTo Resolve, GoTo Connect, and Rescue, launched GoTo Customer Engagement. The new...

Bigtincan Named Leader for Sales Enablement Platform

Bruce Christian -
Bigtincan, a frontrunner in sales enablement automation, was named a "leader" in the Aragon Research Globe for Sales Enablement Platforms, 2023. The report highlights...

NETSCOUT Reveals 75% of Enterprises Plan Use of UC, Collaboration Platforms

Bruce Christian -
NETSCOUT SYSTEMS INC., a provider of cybersecurity, service assurance, and business analytics solutions, released research highlighting the importance of unified communication and collaboration (UC&C)...

Nexthink Wins Company of the Year Award for Improving DEX

Bruce Christian -
Based on its recent research and vendor assessments in the global digital employee experience platform market, Frost & Sullivan recognizes Nexthink with the 2022...

Global CCaaS Market Continues to Grow

Bruce Christian -
The global contact center as a service (CCaaS) market is anticipated to reach a valuation of $15.1 billion by 2028, registering a compound annual...

WorkWave’s Communication Center Improves CX

Bruce Christian -
WorkWave, a provider of SaaS software solutions, launched its Communication Center earlier this month during its annual Beyond Service User Conference in Orlando, Fla. Communication...
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