MetTel, a digital transformation and communications leader, will work with Talkdesk Inc, a global cloud contact center leader, to offer an intelligent, automated solution that uses artificial intelligence (AI) to optimize and prioritize the most critical customer service processes.
The partnership means Talkdesk’s trademarked CX Cloud will be incorporated into MetTel’s integrated, seamless managed network services offering as MetTel Cloud Contact Center.
“Having the right technology and talent are essential to providing a superior, seamless customer experience,” said Ed Fox, CTO of MetTel. “This extends the breadth and depth of MetTel’s growing portfolio of cloud and AI capabilities, which already are used to dramatically accelerate response and resolution for network incidents, as well as customer service inquiries.”
MetTel customers will gain access to a faster, more frictionless customer experience that offers AI apps that automate customer self-service, empower agents, mitigate fraud, operationalize AI, and enable a hybrid workforce in the contact center.
“We feel, with the combination of the Talkdesk contact center platform and the MelTel Cloud Contact Center, customers can transform their contact centers into profit centers and engines for building greater customer trust and loyalty,” said Chad Haydar, global vice president of channel and alliances at Talkdesk.
