Idaho Launches VoIP Contact Center for Remote Workers

CherryRoad Technologies Inc., an integrator of public sector software and digital technology solutions and a partner of LogMeIn announced Idaho’s Department of Labor successfully deployed a VoIP and Contact Center Solution using GoToConnect.

In response to the evolving COVID-19 environment, the department sought a contact center solution for its more than 150 remote agents throughout the state. The CherryRoad/LogMeIn collaboration provides Idaho with a flexible and easily managed solution that was deployed, on-schedule, and without technical difficulties.

The engagement was signed via a NASPO ValuePoint Participating Addendum with the State of Idaho. Under the agreement, the state contracted CherryRoad for the solution and contact center implementation. NASPO ValuePoint is regarded as a significant public contract cooperative because of its value for members as well as contractors, competitive pricing as well as terms and conditions.

“Working in conjunction with LogMeIn to implement their cloud-based VoIP and contact center system, GoToConnect and CherryRoad have delivered greater manageability, cost-effectiveness, and productivity to the State of Idaho’s Department of Labor,” said Stephen Lange, President and COO of CherryRoad Technologies Inc. “Leveraging a cloud-based communication system eliminates hardware and maintenance costs while providing an extremely scalable and reliable solution.”