Espressive, a pioneer in automating digital workplace assistance, announced that DXC Technology, a Fortune 500 global technology services provider, has expanded its adoption of the Espressive AI-based virtual support agent (VSA), beyond IT to include support for HR and supply chain use cases.
Instead of managing a chatbot for every department, which is time- and cost-intensive, the Espressive VSA will be the primary source for answering IT, HR, and supply chain questions for employees.
The expansion builds on the partnership between DXC Technology and Espressive to embed the Espressive AI-based VSA within DXC UPtime, a function of DXC’s Modern Workplace solution.
The goal is for DXC to be able to deliver a virtual agent experience to employees and customers that is embedded fully within their existing application, giving them a one-stop experience gateway for IT, HR and supply chain. The solution offers:
- Fast Time to Resolution in IT – Espressive provides DXC employees and customers an experience that is integrated fully within the trademarked DXC UPtime, with immediate and personalized answers to IT questions through an improved overall employee experience, while gaining significant service desk efficiencies through automation.
- Answering Repetitive Questions in HR – DXC will roll out Espressive to automate repetitive questions such as, “How do I request PTO?” and “What are my benefits?” In the future, the company will leverage Espressive to automate the onboarding process from pre-day one through the entire employee lifecycle.
- Automating Supply Chain Inquiries to Save Time – The automation with Espressive will save time for employees and the supply chain team when handling questions about invoices or purchase orders, removing the need for multiple emails to collect the right information.
The Espressive AI-based VSA is powered by an advanced natural language processing (NLP) engine and sophisticated machine learning capabilities.
Further, the Espressive Employee Language Cloud architecture provides the solution for success in managing a language model, integrations and content in one place from which all customers benefit. Customers also benefit from their own secure language cloud that is tuned specifically to them through lexicon, content and integrations.
The Espressive VSA recognizes more than 3.5 billion phrases across 15 departments in more than 100 languages. It ingests existing knowledge bases and includes pre-researched answers for tens of thousands of common industry questions around commercial applications, such as Office 365, Google Workspace, Zoom, SAP, Workday, and others.
In addition to more than 50 out-of-the-box automations, Espressive integrates with thousands of third-party applications.
Visit www.espressive.com for more information.
