8×8 has revealed several portfolio enhancements it said are aimed at meeting the needs of a hybrid workforce. For example, the company introduced a browser version of its Work offering, which integrates voice, team chat, and video meetings in a desktop or smartphone app.
Work for Web, in beta, allows access to these same capabilities of Work from any device via the Google Chrome and Microsoft Edge browsers, 8×8 said. General availability for Work for Web will be announced at a later date.
Additional communications and collaboration updates include mobile browser access to 8×8 Meet from iOS or Android devices, customized or blurred video meeting backgrounds, inline response to team chat messages, call silence during video meetings, and real-time visibility of connectivity and call quality metrics, 8×8 said.
For the contact center, 8×8’s Microsoft Teams-certified offerings allow for call routing to Teams-based sales, service, and support agents. Its Voice for Microsoft Teams app, which enables access from Teams to 8×8 features like voicemail and call forwarding, is now available, 8×8 said. In addition, 8×8 is offering a FastTrack deployment option for 8×8’s Salesforce integration, among other updates.
Besides the product updates, 8×8 introduced a service-level agreement aimed at enterprises that have integrated CCaaS and UCaaS in one platform.