Tanium, a provider of converged endpoint management (XEM), and ScreenMeet, a cloud-native, remote support solution that’s integrated with ITSM service providers, today announce a strategic partnership to deliver one-click ScreenMeet sessions from the Tanium platform.
Tanium will resell ScreenMeet’s software as an add-on capability to the Tanium XEM platform, offering 99 percent cloud reliability and a seamless remote-desktop experience that doesn’t require toggling among multiple solutions. Tanium architecture makes ScreenMeet software available on demand from every endpoint.
“ScreenMeet takes advantage of the Tanium platform to deliver an instant remote-desktop solution without adding another agent to the customer environment,” said Rob Jenks, SVP of corporate strategy at Tanium. “And because Tanium has complete control over the endpoint, ScreenMeet can be launched securely with elevated privileges, improving security and help desk time-to-resolution simultaneously.”
The integrated solution will offer customers attended (user-approved) and unattended (no user present) remote desktop capabilities. Many vendors require additional centralized infrastructure for unattended remote desktop capabilities, but the Tanium + ScreenMeet partnership enables unattended capabilities that do not need additional technology investments to work.
“The continued rise in distributed workforces makes providing efficient remote-desktop support to all endpoints critical to IT operations and security success,” said Lou Guercia, COO at ScreenMeet. “Partnering with Tanium enables us to offer seamless service and secure access anywhere for our customers.”
Joint Tanium and ScreenMeet customers can expect to see gains in their help desk processes. Early adopters already experience:
- A 30 percent increase in level one first‐call resolutions
- Reductions in case handling time from one or more days to less than half a day
- Significant operational cost reduction
- A simplified experience for both the agent and the employee being supported
to learn more or to test drive the solution, go to https://try.tanium.com.