Talkdesk CX Cloud Achieves FedRAMP In Process Designation

Talkdesk Inc., a global cloud contact center leader for enterprises, announced its Talkdesk CX Cloud has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace.

FedRAMP is a U.S. federal government compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization.

The FedRAMP In Process designation is given to companies that are working toward a FedRAMP Authorization and mandates the company meets specific stringent security requirements.

With the FedRAMP In Process designation, Talkdesk can enable modern customer service and meet the highest security standards for information confidentiality, integrity and availability.

With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state and local governments to deliver modern customer service and increase efficiency.

The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value.

A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiency and employee productivity and reducing costs.

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