Global MSP Momentum launched Operator Connect for Microsoft Teams. This comprehensive service is designed to take business communications to new levels.
Operator Connect empowers businesses by offering seamless connectivity and enhanced customer experience (CX) to effortlessly manage public switched telephone network (PSTN) calling through Teams, leveraging Microsoft’s ecosystem while accessing Momentum’s reliability and expertise in communication.
“We are thrilled to introduce Operator Connect, a game-changer in the world of business communications,” said Rick Garcia, EVP of product and modern work with Momentum. “With this innovative service, we aim to empower businesses with the tools they need to thrive in today’s modern workplace.”
Key features include:
- Seamless integration with Microsoft Teams to handle calls directly within the interface, streamlining workflows and enhancing productivity.
- Engaging CX, allowing businesses to provide communications with access to support and services.
- Scalability and flexibility for scaling to provide flexibility to adapt to evolving communication needs.
- Robust security, including end-to-end encryption and compliance with industry-leading security standards.
- 24/7 support, as Momentum’s dedicated support team is available around the clock to assist businesses with any issues, ensuring smooth and uninterrupted communications with 99.999 percent reliability, backed by Microsoft and Momentum.
“With the launch of Operator Connect, Momentum is poised to seize a significant market opportunity. By leveraging the power of Microsoft Teams and our expertise in telecom solutions, we’re tapping into a growing demand for seamless, integrated communication platforms. This offering further solidifies Momentum as a leader in driving innovation and transforming the way organizations connect and collaborate,” said Momentum CEO, Todd Zittrouer.
