Small Business Optimism Hits Record High, PNC Survey Shows

Business owners are feeling optimistic about the near-term future of their businesses amid increasing vaccination rates, and those who report that more than three-quarters of their workforce has been vaccinated are the most positive about their business outlook.

This includes expectations for higher demand, sales and profits than companies reporting a lower rate of employee vaccination, according to PNC’s semi-annual national small business survey, which concluded August 31.

Data gathered during PNC’s survey demonstrates that vaccines are top-of-mind for business owners. Eight in 10 (79 percent) businesses said they have taken action to encourage employee vaccination. Nearly half (48 percent) are requiring employee vaccinations; 44 percent are providing assistance related to vaccinations; 26 percent are incentivizing employees to receive vaccinations; and one in four (24 percent) have added restrictions for employees who choose not to be vaccinated.

Those efforts may well be making an impact: more than three-quarters (78 percent) of survey respondents estimate that most of their employees have been vaccinated and 43percent believe their entire workforce is vaccinated.

More than half (53 percent) of business leaders with fewer than 100 full-time employees have required their employees to receive the vaccine, more than double that of businesses with 100 or more full-time employees (26 percent).

“The survey results demonstrate that most business owners believe the vaccine can have a positive impact on their businesses,” PNC Chief Economist Gus Faucher said. “Further, business owner optimism rises as vaccination rates increase, indicating that efforts to support vaccinations broadly could strengthen the economic recovery.”

Despite the optimism among business owners, challenges do remain. While more employers hope to hire – and hiring expectations have returned to pre-pandemic levels – many businesses are struggling to find employees. Among all employers surveyed, labor availability is the most frequently mentioned concern, topping sales and supply chain worries that were reported as more prominent earlier in the year. More than four in 10 employers say they are offering increased compensation to retain or attract new employees, implementing employee health or safety improvements (46 percent) and allowing more flexible work arrangements (44 percent).

Profit expectations for the next six months have doubled since PNC’s spring survey, and sales and demand have reached the highest levels in the survey’s 19-year history.

“Although conditions changed rapidly in August as the Delta variant became more prominent and COVID-19 cases rose, there was essentially no change in sales growth expectations between the first and second halves of the month,” Faucher said. “While optimism for leaders’ own business prospects tempered as the month progressed, it is still significantly higher than it was earlier this year, and the economic outlook remains solid.”

However inflation is now a greater concern, as price hikes are expected to keep up with higher input and labor costs. More than half (54 percent) of business owners surveyed expect to increase their prices, and the anticipated hikes will be substantial, as more than a third expect to boost prices 5 percent or more, with favorable market conditions and higher costs cited as the leading factors.

The nature of how many businesses operate has undergone permanent changes since the pandemic, according to PNC’s survey.

Nearly half (47 percent) had employees shift to remote work due to the pandemic and among those businesses, four in 10 (42 percent) have returned fully to in-person work, with another 17 percent expecting to transition their workforce back eventually. Many anticipate more permanent changes, with 25 percent saying they will transition to a mix of virtual and in-person, while another 9 percent will provide employees with the opportunity to choose where they work.

“The pandemic will have far-reaching impacts on small businesses,” Faucher continued. “In addition to higher inflation and disruptions in production and labor markets in the short run, the relationship between businesses and employees has changed. But over the long run, the economy will fully recover, benefitting small businesses and, ultimately, the workforce.”

Full national and regional survey results are available at