Talkdesk Introduces Business Phone System Built on Cloud Contact Center Platform

Talkdesk Inc., a global customer experience leader for customer-obsessed companies, introduced Talkdesk Phone, a business phone system natively built on a cloud contact center platform.

Talkdesk Phone helps organizations save money and simplify operations by bringing together business communications and contact center applications onto a single platform to power more exceptional customer experiences and better support today’s hybrid workforce.

The modern office looks vastly different than two years ago. According to an August 2021 PwC survey of business leaders, the majority of businesses – nearly 70 percent – are planning for some form of hybrid work environment this fall.

Despite a surge in the use of collaboration tools designed to empower dispersed teams to work together, communication breakdowns occur within legacy phone systems that feature limited voice collaboration options and clunky integrations unable to support the fast-moving and hybrid structure in which business is conducted.

The Talkdesk Phone system helps businesses with a dynamic workforce to avoid those communication breakdowns and to derive these additional benefits:

  • Connect from anywhere on any device, empowering teams to talk to each other and receive and make calls to anywhere in the world they do business.
  • Gain a holistic view of all voice interactions across every department with unified reporting, and effortlessly manage all users, numbers, and devices from a unified interface.
  • Realize significant cost savings combined with the simplicity of managing everything on a single platform that offers a single user experience.
  • Provide faster help for complex customer interactions, increasing workforce productivity and more effectively building a culture of customer obsession.

“While business collaboration tools have more than proven their value since 2020, legacy phone systems aren’t living up to the challenges of supporting the shift to hybrid working. Employees are feeling the impact and so are customers,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “Talkdesk Phone ties all of the communication, collaboration, and customer engagement components together, and is inspired by more than a decade of Talkdesk contact center innovations to offer organizations the best of both worlds – a cloud business phone system that delivers better customer experiences.”

The Talkdesk Phone innovation launches on the heels of the recent Talkdesk Series D funding announcement, and at a time when organizations worldwide are seeking to transform their contact centers to drive strategic business outcomes. Talkdesk Phone is part of a broader portfolio of UC offerings that integrates Talkdesk cloud contact center with many common telephony solutions, giving organizations greater choice in leveraging their existing UC investments.

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