SaaS Labs launches JustCall IQ Conversation Intelligence

SaaS Labs, a SaaS solution provider focused on the sales and support community, announced the launch of JustCall IQ conversation intelligence platform to empower remote and on-site sales pros.

JustCall IQ works by capturing a range of call data such as customer sentiment, key moments, buying patterns and more to help sales teams be at their best and have great conversations. This gives sales teams the ammunition they need to close more deals and sell smarter.

Gaurav Sharma, founder & CEO, JustCall, said, “Remote work has made sales even more challenging than before. Sales leaders can’t just rely on charisma and instinct to get teams on track anymore. JustCall IQ bridges the gap for sales leaders of today, it helps them identify winning pitches, evaluate team performance and give feedback and coaching at scale. We’ve distilled what makes a sales team tick into a science.”

JustCall IQ is an extension of JustCall, a contact center solution provided by SaaS Labs which serves more than 6,000 diverse customers such as Walmart, Pipedrive, Dominos and Jaguar. It offers native integrations with more than 100 CRMS, helpdesks and other business tools to fit into your sales tech stack.

JustCall IQ will add a range of capabilities to JustCall’s contact center stack including:

  • Unbiased feedback at scale with AI scoring
  • Customer insights with moment and sentiment analysis
  • Objection handling with agent assist
  • Mentorship and guidance with coaching insights
  • Embedded intelligence with native CRM and helpdesk integration

With conversation intelligence bundled into a contact center solution, sales teams will be equipped to make the switch to remote cloud-based operations.