ngena Taps ServiceNow, Thirdera to Provide One-touch Network Experience

ngena, an end-to-end orchestrated SD-WAN as a service company, announced that ServiceNow, the digital workflow company that makes work, work better for people, and Thirdera, a provider of professional services and integrations for companies implementing the ServiceNow Now Platform, will take its network to a new level of simple as a service deployment.

Built on Cisco SD-WAN, ngena uses state-of-the-art cloud and virtualization technologies to offer pre-built configuration for fast and secure deployment using its SD-WAN Platform as a Service. ngena adds a comprehensive and personalized analytics service, shown in a platform that measures and analyzes the improvement in the performance of their networks.

ServiceNow workflows automate and streamline customer care, service assurance and order management processes, enabling better end-to-end experiences for customers and employees. Thirdera is a technology integrator that brings knowledge and experts to work with ngena.

“Support from ServiceNow and Thirdera, will for the first time ever, provide customers with an automated end-to-end service across the full network lifecycle,” said Bart de Graaff (pictured), CEO, ngena. “We have taken ServiceNow’s vertical implementation and are putting it on steroids for our customers.”

Head of Telecommunications, Media & Technology Product at ServiceNow Rohit Batra said, “Today’s network service providers face immense pressure to offer not only reliable connectivity, but proactive customer service. Leveraging the power of ServiceNow’s telecommunications workflows, integrated by Thirdera, and the ability to seamlessly connect customer and service operations and bring new services to market quickly, ngena’s centralized connectivity network will now deliver an unrivaled experience for customers.”

Thirdera CEO Jason Wojhan added, “Just as ngena is revolutionizing SD-WAN as a service, the unique partnership between ngena, ServiceNow, and Thirdera has elevated user experience in B2B. It is a true control tower integrated across technologies and workflows, unlocking the power of cloud and cloud platforms.”

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