MSP360 Adds New Feature to Managed Backup Online to Reduce IT Support Tickets

MSP360, a provider of secure backup and IT management solutions for MSPs and IT departments worldwide, added a new feature to MSP360 Managed Backup Online Access. This function is designed to minimize the need for time-intensive IT support tickets regarding backup data access and item-level restorations. The aim is to free up MSPs, allowing them to concentrate more on devising and implementing extensive cybersecurity strategies.

Called Online Access 2.0, the new capability allows end users to autonomously navigate through their backups using MSP360 Managed Backup and perform item-level restorations without requiring direct help from an MSP. It streamlines the process for end users, letting them easily download the necessary file(s) directly to their computers, saving time and effort.

“Considering the increasingly complex IT threat landscape, MSPs can’t afford to use their scarce resources on monotonous tasks,” said Brian Helwig, CEO of MSP360. “By enabling MSPs to offer this option to end users, they can concentrate more on critical functions like threat prevention, detection and remediation, as well as strategic planning and services that drive revenue. Furthermore, this feature not only streamlines operations for MSPs but also enhances the end-user experience, fostering a more proactive and self-sufficient approach to data management.”