Medallia, Eagle Hill Provide Services to Improve EX, CX

Medallia and Eagle Hill Consulting have partnered to provide customers with leading-edge employee and customer experiences services. The partnership couples Eagle Hill’s human-centered design services with Medallia’s pioneering employee and customer experience technology solutions.

Ensuring employees have the highest quality work experience keeps top performers on the job, it drives a top-quality customer experience and strengthens organizational performance. Yet, recent Eagle Hill research indicates employers are falling short when it comes to delivering an exceptional employee experience.

“Our new partnership with Medallia is important because our customers now have a one-stop shop for the most innovative, end-to-end employee experience services,” said Melissa Jezior, president and chief executive officer of Eagle Hill Consulting. “This partnership marries the best of Eagle Hill and Medallia – the highest quality employee experience strategies that are informed by Medallia’s propriety AI technology. For example, using the Medallia technology, our experts now can better identify the root causes of employee experience issues and quickly develop and implement solutions that can strengthen both the employee and customer experience.”

Medallia’s SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys and applies proprietary AI technology to reveal personalized and predictive insights that drive action and results. Using Medallia Experience Cloud, customers can reduce churn, strengthen the employee experience, drive revenue-impacting business decisions, and provide clear and potent returns on investment.

Eagle Hill has earned its reputation as a voice of authority on employee sentiment through nearly a decade of proprietary research, canvassing the employee voice on a range of topics. By tapping into the research insights, clients rely on Eagle Hill Consulting to help surface and address issues like retention, hiring, performance and change. This research has been sourced by global top-tier media outlets, including The Wall Street JournalThe New York Times, and Bloomberg. Additionally, Eagle Hill is considered an innovator when it comes to employee well-being and was named an ALM Pacesetter for Employee Well-Being. Eagle Hill also has been recognized at a top consulting firm and employer by Vault, ForbesThe Washington Post and The Washington Business Journal among others.

Medallia is a pioneer in customer, employee, citizen and patient experience. The company’s SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. The company uses proprietary artificial intelligence and machine learning technology to reveal predictive insights that drive business actions and outcomes.

Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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