Juniper Networks, ServiceNow Collaborate on End-to-End Automation

Juniper Networks, a leader in secure, AI-driven networks, and ServiceNow, a digital workflow company are partnering to deliver end-to-end automation for managed service providers (MSPs) and enterprises.

The collaboration leverages Juniper’s Mist Cloud and ServiceNow Telecom Service Management and Order Management for Telecom, so joint customers can eliminate multi-layer, multivendor solutions and boost network deployment and operational efficiencies while reducing costs.

Juniper Networks joins the ServiceNow Technology Partner Program enabling the companies to expand their global reach while delivering better experiences for MSPs and enterprise IT teams and their end users.

With their longstanding relationship as mutual customers delivering automation solutions, Juniper and ServiceNow come together to automate and simplify day-to-day operations. Together, Juniper and ServiceNow will provide a turnkey, AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for rapid network and services deployments.

For MSPs specifically, the collaboration automates many complex, manual and multiorganizational workflows that begin with onboarding customers and continue through the customer’s life cycle. The combined solution accelerates time to revenue for service providers offering managed services by benefiting from the automated workflows available out of the box, including:

  • Customer onboarding and order management
  • Reusable template-based abstractions for simplified network services deployment
  • End-to-end monitoring and alerting

Joint customers and their end users can benefit from:

  • End-to-end network service provisioning, monitoring and alerting
  • Minimized manual workflows and operator errors
  • Proactive auto-ticketing for detection of network and service issues through AIOps

Additional information can be found at Juniper Networks.