IR, a provider of global performance management and analytics for UC&C environments, launched RemoteInsight. This software is designed to provide organizations with deeper insight into the performance issues experienced by remote and hybrid workers.
Remote or hybrid work scenarios, IR noted, continues to be the norm for many organizations globally. To support this, many companies invest in remote work infrastructure and collaboration tools.
RemoteInsight is a digital experience management solution that delivers true end-to-end observability for remote locations, allowing organizations to address performance issues and improve employee and customer experiences.
“The ongoing growth in remote and hybrid work requires seamless connectivity to be successful. According to Gartner, 39% of global knowledge workers would have worked hybrid by the end of 2023, up from 37% in 2022. Many experience management solutions can detect if there is a problem, but not what the problem is, why it’s occurring or how to fix it. This is where RemoteInsight comes in,” said John Ruthven, CEO and Managing Director, IR.
“RemoteInsight is our commitment to provide businesses with the tools to thrive in this digital age,” said IR CEO and Managing Director, John Ruthven. “The product is designed to enable organizations to maintain peak performance of their networks without violating the user’s privacy or security. We want to ensure optimal user experience and productivity no matter where the user is, each time and every time.”
In all, RemoteInsight can provide insight into 22 “critical” performance metrics, including remote computer health, ISP performance, home network, firewalls and more. Available as part of the Collaborate suite, it allows contact centers, telehealth & telemedicine companies and enterprise organizations with remote workers to have bulletproof interactions and immediate resolution to issues that arise during a call.