Intermedia Cloud Communications, a provider of intelligent cloud communications, collaboration, and productivity solutions to businesses and the partners that serve them, announced that Gagan Pabla has joined the company as its Executive Vice President of Operations.
In this role, Pabla will leverage his cloud and telecommunications background to work collaboratively across numerous teams, including engineering, product, information security and client services, to help ensure Intermedia’s cloud communications platform is delivered with the reliability, availability, security and scalability to meet the growing needs of its customers and partners.
As businesses continue to shift to more permanent hybrid and remote work models, the ability to communicate and collaborate with team members, customers and vendors from anywhere becomes more critical and, with that, the confidence to know that the cloud communications tools that enable “anywhere work” to happen are available as expected.
Pabla’s appointment to the role to oversee operations and service availability of Intermedia’s cloud solutions demonstrates the company’s heightened commitment to delivering on its financially backed 99.999 percent uptime service level agreement (SLA) promise.
Pabla has more than 20 years of technical operating experience in the telecommunications and cloud communications industries. Before joining Intermedia, he was the VP of Cloud Operations at RingCentral, where he led a global team of nearly 200 people responsible for the 24×7 operation of the company’s global UCaaS product. He also managed carrier services, fraud monitoring, tooling development, and data analytics.
Prior to that, Pabla spent six years at Cisco Webex, where he led a global team of several hundred individuals responsible for the operations and service delivery of the global Webex platform.
He also previously held technical operations leadership roles for Comcast and AT&T, where he led large teams responsible for monitoring, incident response, repair and remediation of multiple critical production and customer network services.
For more information on Intermedia Cloud Communications, visit www.intermedia.com