GoTo Launches Contact Center Pro CCaaS Offering

GoTo introduced its GoTo Contact Center Pro. This solution expands its contact center as a service (CCaaS) set to medium and large companies, providing growing businesses with a modern, flexible and affordable platform that includes omnichannel capabilities, integrations, agent interfaces and access to rich data and deep insight.

The launch of Contact Center Pro, GoTo noted, means that businesses no longer need to sacrifice cutting-edge technology for convenience or cost. Whether a business has outgrown its current product, is looking to switch to a cloud-based solution or needs more robust data and analytics, Contact Center Pro offers:

  • Omnichannel capabilities.
  • Analytics and campaign management tools.
  • Agent analytics and real-time reporting.
  • Onboarding, deployment and integrations for CRM.
  • WFM tools.
  • Productivity apps.

“GoTo has helped nearly a million organizations with their IT and business communications needs, and in doing so, we’ve gained a deep understanding of what companies really need. We’ve harnessed this knowledge and experience to expand our CCaaS offerings to mid-market businesses and enterprises with the launch of GoTo Contact Center Pro,” said Olga Lagunova, chief product and technology officer, GoTo. “GoTo Contact Center Pro provides growing businesses with a modern contact center solution they can trust without compromising on features, cost or simplicity. That’s something traditional contact center vendors simply cannot offer.”