GoTo, a company making IT management, support and business communications easy with GoTo Resolve, GoTo Connect and LogMeIn Rescue, announces nearly 60 product updates across its portfolio.
Today’s updates are the third in a tri-annual release showcase from GoTo highlighting product innovations to help support business productivity and growth for customers while delivering simple and secure solutions.
The latest product releases from GoTo deliver just that with:
Enhanced security and compliance for critical IT management tools – The application updates in GoTo Resolve keep third-party applications on managed devices updated. The recently introduced GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, easily identify devices and users and ensure compliance.
Complex workflows are more integrated and easier to navigate – GoTo Resolve now integrates with Logitech for CollabOS to provide built-in remote access for video conferencing hardware. GoTo Resolve also added a new dashboard experience for real-time visibility into key device monitoring and helpdesk metrics and the ability to customize email addresses for helpdesk service. GoTo Connect updates enhance collaboration to make teams more productive and elevate the customer experience with remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate.
AI-powered and automated tasks – New features automate repetitive tasks to save IT teams and employees time. These updates include GoTo Resolve Helpline, which gives end users an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent. AI Chat Analysis for GoTo Connect assesses customer satisfaction and generates summaries, resulting in a better understanding of customer interactions. GoTo Connect SMS call flow – available only in Canada and the United States – delivers SMS messaging into communication flow with a simple drag and drop to connect with customersDynamic contact matching in GoTo Connect manages contact information better with easy-to-use delete, search and sort functionality.
Later this year, GoTo will release additional AI-enhanced features in its flagship products. An AI assistant for GoTo Resolve will analyze device health and provide recommendations for follow-up actions to resolve issues, eliminating multiple manual data collection steps and streamlining troubleshooting. Additionally, building from AI Chat Analysis, customers will benefit from an AI-powered GoTo Contact Center offering that provides topic and sentiment analysis, interaction summaries, and real-time conversation recovery to save time and boost productivity.
To learn more about GoTo and the enhancements, visit: https://www.goto.com/whats-new
