GoTo introduced a series of enhancements to its solutions, including new AI innovations and over 60 new offerings, capabilities and features throughout its portfolio. The releases are designed to further establish GoTo as an essential partner that helps businesses boost productivity and deliver an exceptional customer and employee experience.
“GoTo prides itself on creating innovative solutions to real-world problems. We’re thrilled to again deliver on our promise of making IT and business communications effortless and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new capabilities,” said Olga Lagunova, chief product and technology officer, GoTo. “These significant enhancements empower businesses and employees to excel with new AI-powered features, build customer trust, create advocates, and enhance team performance.”
Among the capabilities are AI-powered innovations in addition to offerings to deliver intelligence, insight and automation for businesses of any size. Building on the recently announced GoPilot for GoTo Resolve, GoTo’s product teams and AI center Of excellence continue to harness the power of generative AI and large language models to transform how businesses engage, empower and support their customers and employees.
The new AI-powered offerings and capabilities include:
- AI screen translation, a cutting-edge tool within LogMeIn Rescue that instantly detects and translates text on the user’s screen into the agent’s preferred language.
- Admin GoPilot, which is built directly into the GoTo Connect interface to effortlessly find answers to set up queries, support resources and demo videos.
- AI optimization add-on, for improving agent productivity with AI-generated interaction summaries.
- Post-meeting summaries, supercharged by AI, to provide concise meeting overviews for GoTo Meeting delivered with actionable next steps.
GoTo also introduced over 60 new features to enhance the customer and IT experience by equipping teams with smarter tools to increase productivity and deliver more value. These include:
- Attendant Console, which provides a centralized interface that displays caller ID, call status, call queues and offers features like call hold, forwarding, parking, and directory services, enabling operators managing high volumes of calls to effectively route customers to the right individuals and departments.
- Intelligent chat assistant, an automated conversational chat assistant within GoTo Contact Center designed to engage customers through interactive, predefined conversational flows.
- New integrations that effortlessly integrate call information, SMS, voicemail data and contacts from GoTo Connect directly with CRM tools such as Salesforce, HubSpot and Zoho. Additionally, integrations with Microsoft Teams have been enhanced for GoTo Connect, empowering user-friendly admin controls and top-rated support, and within Rescue, allowing agents to create, start and share support sessions with end users directly within Teams.
- Native support of Intel vPro-based devices within Rescue.
- A contact center offering for mid-market and enterprise-sized businesses.
- Self-healing alerts to identify and alleviate problems.
- Custom script alerts.
- Advanced reporting and analytics.
To see additional product updates and learn more about GoTo, click here.
