Avaya Wins 2 Categories for 2021 UC Today Awards

Avaya, a solutions leader in enhancing and simplifying communications and collaboration, announced it has two wins in the prestigious UC Today 2021 Awards:

  • Best Use of AI: Avaya Spaces workstream collaboration solution
  • Best CPaaS Solution: Avaya OneCloud CPaaS

Avaya Spaces was named a finalist in the category for Best Collaboration Platform.

Avaya Spaces is an immersive meeting and workstream collaboration platform combining HD video meetings, chat, a document repository, and task management. It supports the composable enterprise, providing agility to support changing business needs, models, and ways of working – ideal for the hybrid environment.

Avaya unlocks the meeting experiences through AI-powered enterprise applications and embedded conversational AI platforms. Its intuitive and easy-to-use modular, cloud-based AI capabilities offer an open composable architecture through the use of APIs anywhere in the world and open the door to nearly endless opportunities for future AI capabilities. The platform empowers domain experts to integrate a range of AI-enabled insights and processes with the advanced capabilities of Avaya Spaces.

Avaya OneCloud CPaaS is at the heart of the Avaya OneCloud AI-powered experience platform enabling businesses to create experiences that matter for their employees and customers. Avaya’s approach to CPaaS enables it to deliver new CPaaS experiences to customers in a matter of days – which was essential in saving lives during the pandemic. Avaya OneCloud CPaaS-based Contact Tracing offering won the 2020 Pandemic Tech Innovation Award for Exceptional Innovation and enabled organizations around the globe to respond quickly in response to increased demands and critical needs during the crisis.