AudioCodes, a vendor of advanced communications software, products and productivity solutions for the digital workplace, announced the addition of Microsoft Operator Connect integration and a multi-tier customer portal to its Live Cloud offering.
AudioCodes Live Cloud, a white label, multi-tenant SaaS solution, enables service providers to onboard their customers to Microsoft Teams voice services either through Microsoft Operator Connect or Direct Routing connectivity.
AudioCodes Live Cloud frees up operators to focus on their go-to-market activities, while reducing the total cost of ownership. The addition of Microsoft Operator Connect API integration to AudioCodes Live Cloud enables them to integrate with Microsoft’s Operator Connect offering and simplify their customer onboarding to Teams.
AudioCodes Live Cloud is offered as a managed solution hosted in the service provider’s data center or cloud account, or as a pure SaaS solution, giving service providers high flexibility in their design choice. It leverages AudioCodes’ mature session border controllers (SBCs), which are certified for Microsoft Direct Routing and support Microsoft Operator Connect.
AudioCodes Live Cloud supports Microsoft’s modern authentication based on the Azure Active Directory and includes multi-tier management for end-to-end network statistics and quality of service monitoring. It enables service providers to offer guaranteed SLAs, and provides a complete customer self-service portal.
In addition, service providers can enhance their customers’ experience by adding Microsoft-certified IP phones and meeting room devices, conversational IVR, call recording and meeting productivity tools to their monthly subscription.