RingCentral Announces End-to-End-Encryption Solution

RingCentral Inc., a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, is expanding its end-to-end encryption (E2EE) beyond support for video to include phone and messaging within its flagship RingCentral MVP product.

E2EE technology prevents any unauthorized third party from accessing users’ communication content. For security-minded organizations, this provides privacy for privileged conversations–as well as protection against third-party intrusion and attacks.

Spending on GDPR fines related to communication security and compliance risks rose 570 percent from $179 million in 2020 to $1.2 billion in 2021, according to DLA Piper’s GDPR fines and data breach survey. Corporate data breaches topped $151 million in 2021, according to the 2021 FBI Internet Crime Report. Before RingCentral’s E2EE, companies that wanted private, end-to-end encrypted calls and chat messages would use multiple third-party tools, many of which lacked critical business-grade compliance oversight.

“With RingCentral’s E2EE for video, and soon, phone calls and messaging, organizations can leverage RingCentral’s native capabilities to simplify their technology stack with one offering. We believe our approach to end-to-end encryption across message, video, and phone is truly differentiated, and represents the most complete deployment of E2EE for enterprise communications, to date,” said Michael Armer, chief information security officer at RingCentral. “People exchange millions of calls and messages a day on RingCentral’s platform. With our new E2EE, we’re extending enterprise-grade privacy and security controls for our customers, giving them the freedom to have confidential conversations across any mode.”

Highlights and differentiators of RingCentral’s end-to-end Encryption include:

  • Expanded support beyond 1:1 calls or messages–supports large groups. RingCentral takes a comprehensive approach across message, video, and phone. Using Messaging Layer Security (MLS), the technology is scalable and supports all RingCentral users–whether they are inside a company communicating with each other or if they are interacting with external guests–if they are signed into a RingCentral account.
  • Multi-modal and available on desktop, mobile or Web browser. E2EE is accessible across various devices and web browsers, to ensure that people working from anywhere – or guests who have not downloaded the app – can still have access to E2EE.
  • E2EE can be turned on in the middle of a call or meeting. E2EE is available whether the conversation is ongoing, scheduled, or spontaneous and lets participants easily and securely switch devices mid-conversation.
  • Privacy by design. For compliance minded organizations, IT administrators can turn E2EE on/off at any time. Additionally, IT administrators have cryptographic access to messaging data and can export messaging data if needed. RingCentral also plans to empower customers to enable content capture and supervision with select partners for E2EE voice, chat, and video next year.

RingCentral E2EE for phone and message is expected to be available in a closed beta globally for select customers at the end of this year. RingCentral E2EE for video is available now. For more information, visit here.