Parks Associates research finds that as download speeds increase for U.S. internet households, value-added services and the quality of experience are increasingly more important factors in how subscribers evaluate their board support package (BS)).
Ninety-two percent of U.S. internet households use Wi-Fi at home, and more than a quarter say they value the quality of service more than price. The webinar, Managed Services with Exceptional Experiences: How Broadband Providers Win, at 1 p.m. (CT), Tuesday, hosted with cloud and software technology leader Calix, examines the ecosystem for broadband services and the role of managed services, including Wi-Fi, advanced support and privacy protection, which have increased in the era of remote work.
“U.S. households have 16 connected devices on average, and these products rely on an uninterrupted Wi-Fi connection and a solid network to deliver on their benefits,” said Jennifer Kent, VP of Research, Parks Associates. “There are also multiple people in the household, each using these products for different reasons and with different expectations, so providing the support to deliver on these expectations is critical to the success of BSPs.”
The webinar will detail key challenges in the connected home service ecosystem, including inflation, rising interest rates and economic uncertainty, which will drive many households to reevaluate their home services and subscriptions. Speakers will share insights on the impact of value-added services on NPS for service providers and the importance of support to ensure high quality of experience for subscribers.
Along with Kent, panelists include:
- Anne Guenther, Director Product Marketing Support Cloud, Calix
- Josh Wehe, Director of Operations, Jade Communications
Register now for this free event. To request more data or an interview, contact Rosey Sera at rosey@parksassociates.com, 972.996.0233.
