NTT DATA Awarded Air Canada Contract To Enhance Digital EX

NTT DATA, a global digital business and IT services leader, has been selected by Air Canada to transform its existing digital workplace and empower employees with an enhanced experience to support its customers better.

“NTT DATA’s ability to deliver global airline industry expertise, scale services, and to bring continuous service improvements and technology innovation were paramount in selecting them as a partner in our transformation,” said Kelly Shubert, senior director of core technology at Air Canada. “Building a connected digital experience will positively impact our employees and therefore, our customers.”

NTT DATA’s Digital Workplace Services, powered by its Nucleus Intelligent Enterprise platform are designed to provide clients with automation, flexible and stable operations along with predictive maintenance to improve the employee experience and empower end users with personalized support experiences.

“NTT DATA develops advanced technologies to continuously drive efficiency and productivity for our clients in the airline industry,” said John Graham, EVP of the commercial sector at NTT DATA Services. “Through this collaboration, we will provide Air Canada with an enhanced workplace environment that focuses on employee satisfaction. Leveraging our expertise, resources, and solutions, we will aid Air Canada in building more personalized and seamless experiences for those traveling with them each day.”

To build a connected experience and increase employee satisfaction, engagement and productivity, Air Canada sought a partner to help in transforming its digital workplace. NTT DATA brings an integrated omnichannel experience with cognitive-led interactions, walk-in support from high-performing field technicians, unified endpoint management, frictionless provisioning, integrated service management processes, training and development and 24/7 support.

Additional aspects of the solution include:

  • Effortless self-help services and omnichannel user support
  • Supporting 1,000 global locations through workplace device support services
  • Modern device management with endpoint automation
  • Asset management and tracking for all end-user software and devices
  • Collaboration services for Microsoft 365, Teams, and SharePoint users
  • Workplace automation powered by NTT DATA’s Nucleus Intelligent Enterprise Platform
  • Framework ensuring employee experience measurement and continuous improvement
  • Organizational change management for smooth transitioning

NTT DATA’s Digital Workplace Services include offerings such as its service desk, field services, endpoint management, asset management and messaging and collaboration.

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