Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy trading firms at further risk for fines and reputational damage.
To address these challenges, NICE, a provider of communication compliance solutions, has introduced NTR-X, a fully integrated, cloud-ready omnichannel compliance recording and assurance solution. Building on NICE Trading Recording NTR-X captures all modalities of regulated employee communications – traditional, unified and mobile – in a single platform.
Offering a consolidated, centralized approach to managing recording estates and footprints, NICE’s NTR-X can be deployed globally while still enabling firms to adhere to local capture and storage requirements. Offering financial services firms, the benefit of a central vantage point into all global regulated users and communications, NICE’s NTR-X reduces regulatory risk, removing maintenance hurdles and reducing the need for dedicated, local IT resources.
NICE NTR-X’s capabilities also include:
- Automated compliance assurance and complete lifecycle management of data – NTR-X’s built-in compliance assurance capabilities help firms reduce compliance risk and improve responsiveness to regulators by automating the complete life cycle management of data. NTR-X automates recording checks and provisioning of users; transcription; bulk call extraction; system management and administration; compliance assurance reporting; tracking and managing legal holds; and the requirement to provide evidence of compliance to regulators.
- Cloud-ready, microservice architecture – NTR-X can be deployed as an on-premises, hybrid cloud, private cloud, or pure cloud solution for added versatility and lower total cost of ownership.
- Open, modern design to enable firms to take control of data – NTR-X’s open standards design gives firms the highest degree of flexibility for storing, securing and managing data. Open APIs also make data more accessible and enable integration with upstream and downstream applications for real-time alerting and actionable intelligence.