LogicMonitor Expands Observability Intelligence

LogicMonitor, a SaaS-based unified observability platform for hybrid IT infrastructure, has expanded integrations, insights and workflows to the LM Envision Platform.

The company also has introduced Dexda, an event-management solution that filters through thousands of daily alerts by using advanced machine learning (ML) techniques, contextual enrichment capabilities and deduplication efforts.

“Every business is under tremendous pressure to seamlessly deliver exceptional digital performance,” stated Christina Kosmowski, CEO, LogicMonitor. “To efficiently do that, our customers look to us to contextualize the overwhelming amount of data within their complex IT environments.“

The core of LogicMonitor’s platform was built with advanced machine learning, intelligence and automation, combined to abstract complexity and deliver business impact through IT data collaboration. The company has focused its product roadmap in the areas of intelligence, experience and extensibility.

The company calls Dexda the “next evolution of AIOps”. It is built on top of LogicMonitor’s data set and integrated into its platform, so users can move from alerting to automating actions. Attributes of Dexda include:

  • Adaptive Correlation – Alerts are re-clustered when a more optimal option is detected.
  • ServiceNow Ready – Enriches Dexda alerts with ServiceNow CMDB data to drive additional context for ML correlations.
  • User-defined Correlation – Dexda admins can fine-tune the ML models to meet their unique needs or build new ML models.

In addition to Dexda, LogicMonitor also delivers:

  • Event-Driven Ansible Integration – This solution, developed with Red Hat, assists with auto-remediation and auto-troubleshooting. The integration lets customers trigger remediation workflows in Ansible and act in accordance with predefined rules.
  • Datapoint Analysis – Dexda leverages machine learning techniques to find related metrics and patterns across different resources, which in turn reduces MTTR and increases productivity.

A unified platform experience is critical for consistency, adaptability and scalability while reducing tool sprawl and data complexity. Troubleshooting in hybrid modern environments requires a contextual and intuitive UX across devices, services and networks.

This modernization and unification effort is key to delivering new capabilities to users and keeping time to value short for new customers.

  • UI Modernization – Optimized to present information in complex hybrid environments. Components for all parts of the LM Envision platform include bulk actions, better search and filtering and new editors for LogicModules.
  • Expanded Cloud Support – 20 out-of-the-box dashboards for AWS and Azure, accelerating time to value while providing service-specific views for more insight into health, performance and availability.
  • Log Ingest and Filter Simplification – Introduced declarative UI to simplify log collection and configuration. Users can add custom LM Properties to the logs that allows for more flexible searching and potentially faster MTTR.
  • Digital Experience Monitoring – Synthetic tests support multi-factor authentication (MFA) and automated alerts for latency and error conditions.

As a partner in the advancement of monitoring across on-prem, hybrid and cloud environments, LogicMonitor invests in way to manage and monitor network equipment through integrations woven into its overall platform experience.

  • Improved VMware vSphere Support – Support for vSphere 8 and automation for the discovery and monitoring of ESXi Hosts and mission-critical virtual machines, eliminating manual processes – reducing the time, resources and risk involved in repeatable remediation processes.
  • Cisco Meraki and Catalyst SD-WAN – These integrations make it easier to monitor Cisco environments in the broader context of one’s heterogenous hybrid infrastructure. Customers can get alerted about anomalous events, visualize network traffic usage and see how Cisco vEdge/cEdge (formerly Viptela), SD-WAN controllers, Meraki security appliances, switches, wireless access points and smart cameras connect to their network and where alert conditions exist.
  • Improved Kubernetes Monitoring – Greater coverage and deeper visibility into changing cloud environments with support and coverage for Amazon Elastic Kubernetes Service (Amazon EKS) Anywhere and enhanced Kubernetes helm and scheduler monitoring.
  • SaaS Monitoring – M365 and Okta logs allow users to understand why problems happen, pinpoint the root cause and troubleshoot alongside alerts.

By advancing many features of its platform, LogicMonitor customers can harness the potential of their data to make informed decisions with confidence and efficiency. This approach streamlines operations and provides clarity and precision to the complexities of their IT landscape.

Visit LogicMonitor’s blog for more platform information.