The COVID-19 pandemic has accelerated adoption of digital solutions in the Nordic region, which already led Europe before the crisis, according to a new research report published by Information Services Group (ISG), a global technology research and advisory firm.
The “2021 ISG Provider Lens Digital Business Solutions and Services” report for the Nordics finds companies are expanding the digital transformation efforts they launched early in the pandemic to remain competitive. Technology and service providers are helping Nordic clients deploy applications to manage supply and demand, improve online customer service, support hybrid work modes and make operations more sustainable.
“Many enterprises in the Nordics are focused on seizing opportunities that are emerging with economic recovery under new conditions,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers are meeting the growing enterprise demand for services, solutions, strategic consulting and cloud-based transformations.”
Consulting firms are using data-driven approaches to help enterprises build strategic roadmaps to post-pandemic growth, ISG says. Amid a massive movement by Nordic companies to the cloud, providers are guiding clients toward transformation plans that fit in with their current IT estates.
Most Nordic businesses that have survived the pandemic have built up digital channels for their customers, implementing chatbots and automating routine services to overcome the region’s workforce shortages, the report says.
Providers with a local presence that have been able to offer ready-to-deploy solutions specifically for retail have increased their revenue despite overall economic challenges.
Providers also have helped companies in the region navigate ongoing supply chain disruptions, especially by using AI and machine learning to predict supply chain requirements, according to ISG.
In addition, Nordic firms have implemented more automation in warehouses to provide uninterrupted service despite the region’s tight labor markets.
The 2021 ISG Provider Lens Digital Business – Solutions and Service Partners report for the Nordics is available to subscribers or for one-time purchase on this webpage.