The future of work will be hybrid. As organizations transition to this environment, business leaders and employees are adjusting to large-scale digitalization and, in many cases, even a cultural reset.
In addition to implementing employee-focused technologies to facilitate better usage, management, governance and security, leaders must ensure that employee morale remains high. The facilities management team also has an important role to play in this new environment because it needs to provide personal work and meeting spaces that take into account the ad-hoc nature of in-office work.
Frost & Sullivan‘s latest e-book, The Only Certainty Is Uncertainty,” examines the three critical focal points for success: business continuity, customer experience, and internal communications and collaboration. It also examines the role of culture in driving organizational change and recommends best practices for success.
To download the complimentary eBook, visit: http://frost.ly/5lr
“Investment in leading-edge communications and collaboration solutions that enable rich interactions across a range of locations and teams is the ideal way to tackle current and future challenges,” said Melanie Turek, Vice President of Research at Frost & Sullivan. “Organizations must invest in solutions that will offer them easy access to advanced features, consistent pricing, scalability, built-in management, redundancy, and security. They will rapidly have to integrate remote work into standard operating procedures for the long term.”
Cloud-based solutions offer most businesses a broad spectrum of benefits in three key areas:
- Cost Optimization and Risk Mitigation – Frost & Sullivan’s data reveals that 77 percent of IT decision-makers believe cloud solutions reduce costs; 76 percent say they reduce software and hardware maintenance. Cost optimization with lower risks helps businesses realize a greater return on investment (ROI).
- Operational Efficiency and Agility – By outsourcing communications to an expert third party, businesses can allocate IT and telecom staff to more strategic projects and high-priority tasks.
- Enhanced Customer Experience – Advanced cloud-based solutions enable productivity and agility. By deploying integrated cloud communications and contact center solutions, businesses can ensure that all internal stakeholders are aligned, which will enable a better end-to-end customer journey.
