GoTo Transforms IT Management with Remote Monitoring, Management

GoTo, a company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce powerful RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a modern, unified IT service management (ITSM) solution.

GoTo Resolve’s RMM features streamline workloads to uncover, diagnose, and resolve IT challenges in a unified solution and expand access to IT management with an all-new free offering. With the new features, GoTo Resolve becomes an all-in-one IT management and support solution with native RMM, remote support and access and ticketing backed by a built-in zero-trust security architecture:

  • New free RMM offering – The first-of-its-kind free RMM solution includes customizable device monitoring, an intuitive system diagnostics dashboard, background terminal and file manager access, and unlimited remote access and automation for up to five priority devices.
  • Proactive device monitoring – Automatically detect device issues and address them proactively with customizable alert policies before they escalate.
  • Endpoint protection software management – Easily monitor and manage antivirus software from a single dashboard with the ability to request status updates, view a list of threats, and initiate scans.
  • Automated patch management – Identify, approve and automatically deploy Windows patches to one or more devices to keep software up-to-date and protected against threats without interrupting users.

GoTo Resolve’s helpdesk received significant updates to eliminate the headache of managing multiple tools, vendors and contracts for IT agents supporting employees and customers:

  • Flexible end-user portal – A hub that enables users to create tickets, see a list of previously submitted support requests and add comments to existing requests.
  • Enhanced helpdesk reporting – Agents can generate reports on tickets based on category, drill down to see details, and export ticket data.
  • Customized workflows – Ticketing now includes enhanced quick actions, attachments, labels, and the ability to add custom fields to tickets.
  • Mobile app ticketing – Agents can provide full support and resolve filed tickets via the GoTo Resolve mobile agent app.

To learn more about GoTo Resolve, please visit