GoTo has released features and remote monitoring and management (RMM) capabilities for its GoTo Resolve product. The features are some of the most critical for businesses looking to keep a pulse on their fleet of endpoints and proactively address issues before they become IT problems. With GoTo’s commitment to enabling small and midsize businesses (SMBs), the company proves that businesses can have secure enterprise-grade remote support tools.
GoTo Resolve addresses the remote support needs of SMBs at a fraction of the cost of traditional support tools. In addition, GoTo Resolve is easy to deploy and securely manage with a zero-trust architecture, conversational ticketing and RMM features such as antivirus capabilities, patch management, alerting and more.
For many SMBs, the features built into the new GoTo Resolve are spread across multiple providers and are complicated to manage and time-consuming to deploy. This often results in IT support teams being less productive and an inability to get the right ROI for the functionality they have purchased. Through the unification of most of the necessary IT tools, GoTo Resolve simplifies the agent experience, at a low or free price point. Furthermore, GoTo Resolve is built on GoTo’s unified admin system and application to combine communication needs with support needs from a single vendor.
GoTo Resolve new features include:
- Background File Manager – Transfer or manage files on a remote device without the hassle of connecting to the device or disrupting the end-user.
- Remote Terminal Access – For agents who want to take action behind the scenes, remote terminal access offers a functional command prompt on deployed devices to take care of most administration tasks.
- Multi-Agent Collaboration – Bring in a second pair of “support” eyes with this feature that gives agents the ability to invite in a second support agent during a remote support session.
- Antivirus Management (expected summer 2022) – Monitor and manage antivirus software from a single dashboard with the ability to request status updates, view a list of threats and initiate scans.
- Antivirus Software(expected summer 2022) – Protect endpoints from viruses, malware, ransomware and sophisticated online threats through an add-on partnership with a leading antivirus software provider.
- Patch Management(expected summer 2022) – Identify, approve and deploy patches to one or more devices to keep software up-to-date and protected against threats without interrupting end-users.
- Alerting (expected summer 2022) – Receive real-time, critical system alerts about computer health or software and hardware changes so you can proactively address potential issues before they become a problem.
To learn more about how GoTo Resolve can help with SMB remote IT support needs, visit: https://www.goto.com/it-management/resolve
