8×8 Inc., an integrated cloud communications platform, announced rapid adoption of the 8×8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally.
The 8×8 direct routing solution provides organizations adopting Teams with enterprise-grade global telephony and other capabilities, further extending the Teams experience to enhance employee and customer experience. 8×8 also announced the latest 8×8 Voice for Microsoft Teams enhancements, including call recordings and presence sync.
“As organizations increase their usage of Microsoft Teams, 8×8 is delivering differentiated capabilities with its Voice for Microsoft Teams solution, such as new integrated features and expanded global reach for users in countries such as China, Russia, and Japan,” said Dave Michels, founder and principal analyst at TalkingPointz. “For organizations relying on Teams that require enhanced communications and customer engagement capabilities, 8×8 offers a unique solution with its integrated global telephony and contact center solution.”
In a study commissioned by 8×8, Hanover Research found that 80 percent of respondents said their organizations are likely to integrate Microsoft Teams with third-party telephony providers. 8×8 Voice for Microsoft Teams helps organizations shift to hybrid work by expanding Teams into an advanced communications, collaboration and engagement hub.
The latest enhancements include:
Connect Every Agent and Employee for Faster Customer Resolution – 8×8 Contact Center for Microsoft Teams allows sales, service, and support agents to connect and collaborate with other Teams-enabled experts to resolve issues faster.
Visibility Across the Organization with 8×8 Presence Sync – The presence status of Teams-based users is updated in real time and is visible in 8×8 Work and 8×8 Contact Center.
Expanded Global Reach – With the addition of Japan, Russia and Puerto Rico, 8×8 Global Reach delivers full Public Switched Telephone Network (PSTN) replacement services to 46 countries and territories.
New Industry Standard for Reliability – Built on the resilient, secure and compliant 8×8 eXperience Communications Platform, 8×8 offers the highest levels of reliability and a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
Easy Access to Call Recordings – Empowers employees to capture, retain, and retrieve call recordings for training, compliance and archive purposes from any Teams endpoint via the embedded 8×8 Voice for Microsoft Teams app, available for download at the Microsoft AppSource.
Integrated Business Messaging – Provides an organization’s hybrid workforce with individual business phone and fax numbers. This enables employees to send and receive SMS or MMS messages (United States and Canada) or faxes (globally) directly from any Teams native interface to further extend the experience for users.
8×8 Voice for Microsoft Teams is a core component of 8×8 XCaaS (eXperience Communications as a Service), which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable communications and APIs capabilities in a single-vendor solution.
For additional information, visit www.8×8.com
