Fusion Connect Updates CCaaS Offering

Fusion Connect, a provider of collaboration and secure networking technology for the connected enterprise and hybrid workforce, strengthened its Contact Center as a Service (CCaaS) offering. This release is designed to offer a “complete omnichannel contact center solution.”

The update will provide clients with access to end-to-end, “feature-rich” capabilities, as well as support for adapting contact center operations to improve productivity, cost savings and customer satisfaction. Fusion Connect’s Contact Center solution specifically offers:

  • Omnichannel engagement across all customer communication channels.
  • Features to drive customer engagement.
  • Real-time data visibility to empower customer service and turn insight into business outcomes.
  • AI-powered self-service tools to support frictionless customer journeys.
  • No hardware or software requirements.

“We are delighted to offer our clients a comprehensive CCaaS solution and enable organizations to have more meaningful customer interactions – all within Fusion Connect’s full technology stack offering,” said Mario DeRiggi, Fusion Connect CRO. “This enhancement is a strategic step that further enables us to flexibly meet any business requirements for our customers.”

“This differentiated CCaaS solution allows us to create value through transforming customer journeys,” said Jeff Blackey, SVP of Product at Fusion Connect. “At Fusion Connect we strive to provide relevant, personalized and responsive technology solutions to enable always connected, secure, and dynamic work environments and help our customers meet their business needs.”