Evolve IP, a managed cloud service provider of Work Anywhere solutions, announced its Microsoft Teams Direct Routing solution is outpacing traditional Unified Communications in year-over-year growth (856 percent) and 2021 sales by a factor of 3:1.
Evolve IP’s solution enables employees to use the same Teams capabilities they required in their homes during the pandemic while integrating traditional telephony capabilities needed for the office or while mobile.
Based on a 1Q survey by Evolve IP of 538 predominantly mid-market and enterprise businesses, the company expects the trend will continue. The research revealed that 73.6 percent of respondents were using Microsoft Teams, and 45 percent of those organizations were planning on integrating collaboration and communications services in the next 12 months.
Key differentiators driving the sales of Evolve IP’s Microsoft Teams Voice solution include:
- Platform-Level Integration – Users benefit from the features of Teams and voice services without needing to rely on untested third parties and plug-ins
- Enterprise-Grade Business Features – Evolve IP’s solution adds advanced telephony business features that are not natively part of the Teams solution such as multi-level auto-attendants, advanced hunt groups, overhead paging, receptionist capabilities, and more.
- Gain availability, business continuity, and crystal-clear voice services – Integrating Evolve IP’s network with Teams ensures business communications are available. Regardless of network conditions at home or in the office, calls can be configured and delivered wherever employees are working.
- International Reach – Evolve IP’s multinational Teams voice solution delivers services in more than 50 countries and features two-way calling in 30-plus countries.
- Integrated Contact Center – agents and managers can deliver a world-class customer experience while gaining the productivity benefits of Microsoft Teams and collaborating with the rest of their business colleagues.
- Runs Seamlessly in Evolve IP’s DaaS Solution – Evolve IP’s Teams Direct Routing runs with real-time audio and video on the company’s virtual desktop solution providing an enhanced user experience for remote and hybrid workers in North America.
- Microsoft Gold Partner – Bundle your Teams voice and O365 licensing on one bill. The company supports clients with annually certified Microsoft experts and 24/7/365 US-based personnel.
