New research by Enterprise Management Associates (EMA) and Auvik, a provider of cloud-based network management software, revealed the ongoing shift to hybrid and remote work environments has resulted in key changes to the roles and priorities of network administrators in order to address connectivity challenges and prioritize and preserve a secure, productive end-user experience.
The report examined the remote and hybrid work paradigm through the lens of network operations teams – 73 percent of which reported an increase in workloads, either slightly or significantly, following the shift from traditional to hybrid work environments.
Results from the report demonstrated the top challenges associated with the remote work experience are poor home Wi-Fi setups, distance from applications and poor ISP quality.
To combat these obstacles, 72 percent of surveyed organizations have deployed network hardware to the homes of remote workers, including network security devices (62.7 percent) and Wi-Fi access points (54.1 percent).
Additionally, 90 percent of organizations with hybrid workers upgraded Wi-Fi networks to address increased office mobility requirements.
Additional include:
- Nearly 49 percent of network operations teams started working with a new tool vendor to help them manage the network experience of remote workers.
- 76 percent of organizations need to unify how they manage network access policies across on-premises networks and remote users.
- Remote desktop access tools (deployed by 81 percent of companies) remain the go-to solution for troubleshooting remote users’ problems, but endpoint monitoring tools are increasingly popular (79 percent).
- Although 87 percent have allocated funds in their budget to update network operation tools for remote and hybrid user support, only 32 percent of organizations shared that they have been successful in doing so.
- The top issues employees most often report when they are working from home are VPN access issues, followed by performance issues with SaaS applications.
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