Cytracom Names Channel Chief, Expands MSP Offering

Cytracom, which provides VoIP and Unified Communications-as-a-Service (UCaaS), announced its new channel chief. Jim Hamilton, formerly with Level Platforms and CompTIA, will take the position of Vice President of Channel. The company is readying the next generation of its ControlOne SASE platform, which will have a go-to-market model that fits better with the MSP model. Ultimately, the SASE and VoIP will work together, enabling MSPs to offer multi-location organizations – or organizations with remote workers – a way to secure their VoIP networks, the company said

The ControlOne platform was unveiled about a year ago. Among the features anticipated are expanded third-party integrations, silent RMM deployment options and enhanced user and identity management.

Under Hamilton’s leadership, Cytracom’s Partner Program will introduce a series of on-demand educational and training resources focused on best practices, business enablement tools and training around marketing, sales and technology. Hamilton will lead Cytracom’s expansion of strategic vendor partnerships to help extend the capabilities of the ControlOne platform.

John Tippett, COO, Cytracom, commented:

“Jim comes to us with more than 30 years of experience in the IT channel including a decade of leading CompTIA’s channel communities and years spent creating the MSP business process and technical fundamentals of one of the world’s first and foremost RMM providers,” said John Tippett, COO of Cytracom. “Jim’s a great collaborator and is working fast to bring CYTRACOM closer to our partners and create additional resources to accelerate our mutual growth and make 2023 the year of the MSP.”