GoTo, a company making IT management, support and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, has announced dozens of new features across its products, helping customers and IT teams save time and money.
These innovations include a unique-to-GoTo integration with Rescue and Google Translate, an integration with OpenAI’s ChatGPT, the launch of a redesigned softphone experience, and more.
As GoTo supports its customers’ flexible IT management, support and unified communications needs, the company announces more than 30 innovative features across its portfolio as part of a tri-annual release cadence. Thesefeatures include:
Powerfully productive integrations:
- GoTo Resolve and Zendesk integration allows remote support session initiation and the ability to track session information within the same Zendesk ticket.
- Rescue and Google Translate provide integration with real-time, multilingual support to customers with easy default language setup and customizable glossaries.
- GoTo Customer Engagement and OpenAI’s ChatGPT integration uses GoTo’s AI-powered messaging assistant to generate clear and simple customer content.
- GoTo Connect introduced more than 25 administrative APIs including phone, extension, device and location APIs to streamline new application creations.
Make smarter data-driven decisions faster with advanced capabilities and insights:
- GoToMyPC has centralized its security center dashboard to manage settings, improve device vulnerabilities and view security score to track improvements.
- GoTo Connect helps to reduce dropped calls with call-level analytics that offer better insight into customer call flows. Additionally, GoTo Connect reduces IT workloads with simplified network testing for administrators to geographically locate, inspect and monitor network performance.
- GoTo Customer Engagement offers customizable surveys that allow result tracking with analytics to ensure quality customer care.
Streamline the IT and end-user workflows to enable better results with easier-to-use tools:
- GoTo Resolve enhanced its IT helpdesk through a ticketing portal with advanced customizations and IT modifications based on workflow requirements. End-users can access, comment and monitor tickets in a centralized location.
- GoTo Resolve Scheduled Automations allow teams to manage, update and secure devices at the right time with automation scheduling. Deploy software updates, system cleanups, log capture, or any scripts at a time that’s best for end-users and IT.
- GoTo Connect has better ways to make and manage calls from the main application with a widget. Easily swap phone numbers for outgoing calls, park or transfer calls, and set E911 locations.
- GoTo Customer Engagement has a mobile experience to engage and interact with customers from anywhere with a mobile inbox and shared contacts.
“As the demands of our customers continue to evolve, GoTo remains committed to evolving and growing with them,” said Paddy Srinivasan, CEO, GoTo. “These cutting-edge product innovations across GoTo Resolve, Rescue, GoToMyPC, and GoTo Connect will help our customers take productivity, savings, and usability to the next level while empowering businesses to make smart decisions and improve the overall customer and IT team experience.”
To learn more about GoTo and the product innovation, visit: www.goto.com/resources/product-updates.
