ControlUp, which offers technology for digital employee experience (DEX) management, updated its Edge DX solution. This release specifically reduces IT support cost for physical desktops by identifying, resolving and preventing problems that device management software cannot.
The refresh now features advanced employee dashboards and scoring, employee sentiment enhancements and a GenAI-powered chatbot to democratize remediation processes for intuitive issue resolution by IT staff at any level.
“Today’s IT leaders need to be able to get off of the ‘break-fix treadmill’ so they can focus on the strategic, mission-critical initiatives that deliver greater business value,” said Simon Townsend, field CTO, ControlUp. “They also need to be able to look beyond device performance metrics to truly see employee sentiment and engagement data to humanize the computing experience. With enhancements to ControlUp Edge DX, we are not only reducing the mean-time-to-resolution, but we are also giving IT the unified workflow optimization they need to make IT more human-centric, autonomous, and proactive. The result is an elevated DEX that puts people first.”
The latest iteration is now available. For more information and a free trial, visit https://www.controlup.com/products/physical-desktops/.
