As Tatyana Mamut, senior vice president at software optimization company Pendo, recently wrote, “Software is no longer just a part of the workplace; it is the workplace.” Such a sentiment is particularly true for remote workers, who regularly collaborate, gain insight and set and achieve objectives within the digital, cloud-based workspace. Indeed, during the past few years, companies have invested in and deployed all manner of SaaS and cloud-base software solutions to enable and adapt to the remote work revolution and the notso-subtle push toward digital transformations. But it’s hard to reap rewards such as anywhere access or increased efficiencies – or in more pointed terms, effectively reach an ROI – if employees simply don’t adopt new software or embrace new functionalities to their fullest effect. That’s why a full 89 percent of executives recently surveyed by Harvard Business Review Analytic Services consider it “a priority” to encourage employees to use new software. And almost three-quarters of respondents agree that adopting new technologies rapidly and embedding them in employees’ everyday work is a key competitive differentiator. Executives also recognize the link between happy employees and happy customers. A vast majority – 86 percent – agree that it’s impossible to provide a great customer experience without also providing a great employee experience. Digital Drivers Upgrading employee software adoption By Martin Vilaboy INTELLIGENCE 26 REMOTE WORK SOLUTIONS rwsmagazine.com
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