Windstream’s OfficeSuite UC CCS Expands Support

Windstream Enterprise (WE), a managed communications service provider, announced omnichannel capabilities within its OfficeSuite UC Contact Center Service (CCS) platform to connect a company’s touchpoints and sustain the context of each customer interaction across multiple digital channels.

OfficeSuite UC CCS centralizes voice, chat and text messaging management within its interface, equipping contact center administrators and their agents with advanced visibility and control. These features within the platform are designed to improve agent efficiency, while enabling customers to move seamlessly between communication channels without encountering any dead ends, resulting in a superior customer experience.

Enhancements to the platform include advanced skills-based routing, which allows administrators to auto-route incoming communications to the most suitable agent based on call priority, agent proficiency and availability.

To leverage these omnichannel functionalities, OfficeSuite UC CCS provides a multimedia license that enables the bundling of multiple communication channels, resulting in cost savings, improved functionality and greater productivity. Visibility and control of these features is integrated within Windstream Enterprise’s WE Connect portal, a single pane of glass where all chat and SMS/MMS conversations and skills-based routing can be directly managed, and all conversations are retained for reporting and analytics purposes.

To learn more about OfficeSuite UC CCS, visit